FAQs

Are your gemstones and metals authentic?

  • Yes, we take pride in using only genuine gemstones and high-quality metals in our jewelry. 

Can I customize a piece of jewelry?

  • Absolutely! We offer customization options for many of our pieces. Contact our customer service to discuss your preferences and possibilities.

What payment methods do you accept?

  • We accept various payment methods, including major credit cards and secure online payment gateways. You can find the complete list at the checkout.

How can I track my order?

  • Once your order is shipped, you'll receive a confirmation email with a tracking number. Utilize this number to track your package's journey on our website.

What is your return policy?

  • We want you to be satisfied with your purchase. Please refer to our Returns & Exchanges page for detailed information on our return policy.

Do you offer international shipping?

  • Yes, we offer international shipping. Regular Shipping is Free.  While express costs and delivery times vary depending on the destination. Explore more details during the checkout process.

How do I care for my jewelry?

  • We provide care instructions on our website. Following these guidelines will help keep your jewelry looking its best.

Are your products hypoallergenic?

  • Many of our products are hypoallergenic. Check the product descriptions or contact our customer service for specific information regarding materials used.

Can I purchase a gift card?

  • Yes, we offer gift cards of various denominations. Gift cards are a perfect way to let your loved ones choose their favorite piece.

How do I contact customer support?

  • You can reach our customer support team via email at Studio@Dont-AsK.com or through the Contact Us page on our website.

Where is my Jewelry made?

  • A significant number of our pieces are meticulously crafted in Montreal, Canada. We take pride in emphasizing the social and environmental aspects of our creations. Our commitment to sustainability is evident in our proactive approach to recycling, a principle ingrained in the production of collections like our environmentally-conscious Ag Sterling Collection.