Refund policy

Last updated: October 27, 2026

Returns and refunds

For eligible change-of-mind returns, contact studio@dont-ask.com within 30 days of delivery. Include your order number and the items you wish to return. We will provide return instructions and the appropriate return address. Please contact us before sending a parcel; our correspondence address may not be the return-processing location.

Return condition

Eligible items must be unworn, unused and in their original condition, with tags and original packaging. Please include your order number or proof of purchase.

Earrings and sale items

Earrings are final sale for hygiene reasons. Items sold as sale or final-sale items are not eligible for change-of-mind returns or exchanges. These exclusions do not affect your rights if an item is defective, damaged, incorrect or otherwise does not conform to your order or applicable law.

Return shipping and store credit

For a change-of-mind refund, you pay the return shipping cost. Use a tracked service and retain your proof of postage. If you choose store credit for an eligible return, we provide a complimentary return label; contact us to arrange it. Store credit issued in place of an eligible refund does not expire. Choosing store credit is optional and does not replace a refund to which you are legally entitled.

Refund processing

We aim to inspect and process returns within 5–7 business days after receipt. We will email you when the return is processed. Approved refunds are issued to the original payment method; your bank or payment provider may take additional time to post the credit. Applicable sales tax on refunded merchandise is refunded as required by law. Original paid shipping is normally not refundable for a change-of-mind return. We do not deduct a charge for the original complimentary standard shipping. Any return-label charge must be disclosed and agreed before the label is supplied.

Import duties, taxes or brokerage fees collected directly by a customs authority or carrier are not amounts we can refund directly; contact that authority or carrier about possible recovery.

Damaged, defective, missing or incorrect items

Please contact us as soon as you discover a problem, with your order number and a description. Photographs of the item and packaging can help us investigate. Keep the item and packaging until we provide instructions. We will arrange the appropriate remedy and cover reasonable return costs where required by law or where we sent an incorrect or defective item. Do not send the item to a manufacturer.

Exchanges and order changes

Contact us about an exchange, address correction or cancellation as soon as possible. A voluntary change may not be possible after dispatch. This does not restrict any statutory right to cancel.

This policy does not limit any rights or remedies you have under applicable consumer protection law, including legal warranties and statutory cancellation, return or refund rights. Those rights apply even to items described as final sale and may extend beyond our voluntary return period.