1. How much is shipping?
- We proudly offer complimentary shipping for all orders.
2. Do I have to pay duties and taxes?
- Yes, you are responsible for any duties and taxes associated with your order.
3. When will my purchase ship?
- We're dedicated to getting your new purchases to you promptly. In-stock items typically ship within 1-2 business days after the order is placed. For pre-orders, items will be shipped on the date specified on the product page.
4. How long will it take my package to arrive?
- Delivery times vary, taking between 3-6 business days depending on your location.
5. How can I track my order?
- An automated email with tracking information will be sent as soon as your order ships. Please note that the initial tracking scan may take up to 48 hours to appear, so there's no need for concern if your package isn't immediately marked as "in transit."
6. Pre-Order Information:
- Pre-order items will be processed like regular orders but shipped at a later date, as specified on the product page. You will receive a confirmation once your pre-order has been shipped. If your order includes both pre-order and in-stock items, they will be shipped separately.
7. What's your return policy?
- Your satisfaction is of great value to us. If you are not entirely satisfied with your purchase, simply send a return request to firstname.lastname@example.org within 14 days of delivery, and our team will assist you. For further details, please visit our returns page.