We strive for your complete satisfaction with every purchase.
Return Period: If you decide to return an item for any reason, you may do so within 14 days of the delivery date. Kindly initiate the return process by sending a request to firstname.lastname@example.org, and our team will respond within 24-72 hours.
Returning Condition: To facilitate a smooth return, please ensure that the item(s) are returned unused and in perfect condition, with all tags still attached. All returns should be sent back in their original packaging.
Sale Items: Please note that items marked as "sale" are non-returnable and cannot be exchanged.
Return Shipping: Shipping charges for returned items are the responsibility of the customer. Duties and taxes are non-refundable. Don't AsK does not assume responsibility for missing incoming deliveries of a return. We strongly recommend using registered or traceable postal services, as return parcels remain the customer's responsibility until received by Don't AsK.
Complimentary Return Shipping Label: For those opting for store credit, we provide a complimentary return shipping label. Store credit is valid for 12 months from the date of issue and is non-refundable.
Processing Time for Returns: Please allow 5 to 7 business days for your return to be processed after our warehouse receives the item. You will receive email notifications confirming the receipt and processing of your return.