FAQs
Shopping with Don’t AsK
What are the products made from?
Materials vary by item. Check the individual product description for metals, plating, stones and other materials. Fashion jewellery is not automatically sterling silver or made with natural gemstones. If a detail is missing, email studio@dont-ask.com before ordering.
Are your products hypoallergenic?
Please check the materials listed for the specific item. We do not make a store-wide hypoallergenic or allergy-free guarantee. Contact us if you need more information before purchasing.
Where are the products made?
Country of manufacture varies by product. A Montréal-based business does not mean every product is made in Canada. Ask us about a specific item if its origin is not stated.
Which currency and payment methods apply?
Check the currency code displayed in the store and checkout. Available payment methods and the final total are shown before payment.
How much is shipping, and when will my order arrive?
Free standard shipping applies to merchandise orders of C$49 or more within Canada and US$49 or more within the contiguous United States, after discounts and before taxes. Gift-card purchases do not count toward the threshold. Standard shipping below these thresholds is C$8 within Canada and US$8 within the contiguous United States. Deliveries outside these regions and expedited shipping are charged at the rates shown at checkout. In-stock orders normally dispatch within 1–2 business days. Standard delivery to Canada and the United States is generally estimated at 3–6 business days after dispatch; international times vary. See our Shipping Policy for details.
How do I track my order?
Your dispatch email includes available tracking information. The first carrier scan may take up to 48 hours. Contact us if an order is delayed or appears missing.
Can I return my order?
Contact us before sending a return. Eligibility and exclusions are set out in our Returns and Refund Policy.
What if an item is damaged or incorrect?
Email your order number and a description of the issue to studio@dont-ask.com. Photographs can help. Keep the item and packaging while we arrange the next step.
How should I care for fashion jewellery?
Unless the product states otherwise, keep jewellery away from water, perfume, lotions and cleaning products. Remove it before showering, swimming and exercise. Wipe gently with a soft dry cloth and store separately. Follow any item-specific instructions.
Can I request customization or bulk gifts?
Contact us about the products, quantities and date you need. Availability, pricing and any customization must be confirmed before ordering.
How do I contact you?
Email studio@dont-ask.com. Include your order number for order enquiries. Our Contact page lists our business contact information.
